If you are searching for a train complaint SMS or railway complaint SMS number 8121281212, then you’re in the right place.
South Central Railways has launched SMS based passenger complaint and suggestion system(SPCSS). Where if you have any complaints or suggestions while travelling by train you can send SMS to 8121281212.
You can give your complaint message like unused seats, not adequately cleaned toilets, no clean compartments, fans or lights not working or for any sort of complaint.
Objective Behind This
To get complaints/suggestions from customers through SMS for aligning railroad resources and priorities to customers’ ambitions and expectations
For reduce the gap between the customers’ expectations and the railway’s performance
To help railways prioritize focus areas
For foster increased involvement of customers in railroad services
How to send an SMS to 8121281212 for any Complaints
By submitting an SMS to 8121281212, a Complaint/suggestion can be registered.
In response, as an SMS, an automatic acknowledgment with an exceptional ID will be transmitted.
The passenger may know the status of the complaint by sending SMS with the special ID:-
“STATUS < SPACE > < REFERENCE ID>” into 8121281212
or by logging on the site – scr.indianrailways.gov.in
A final reply will be sent via an SMS and are also available on site – www.scr.indianrailways.gov.in/